Assistance & Answers
Frequently Asked Questions
Find quick answers to common questions about shopping with Theodoros.
Orders & Shipping
How long does shipping take within Egypt?
Standard orders within Cairo and Giza are delivered within 2 to 3 business days. Delivery to Alexandria, Red Sea, and Delta governorates takes 3 to 4 business days.
Do you offer free delivery?
Yes, we offer complimentary standard delivery across Egypt on all orders totaling 2,000 EGP or more.
Can I track my delivery status in real-time?
Yes! Once your order is dispatched, you will receive a tracking link via SMS/WhatsApp, and you can view live updates under My Orders in your account.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns and exchanges within 14 days of delivery for all unworn, unwashed garments with original tags and packaging intact.
How do I request a courier pickup for return?
Simply contact our WhatsApp concierge or go to your Orders page to request a return. Our courier will collect the package from your address.
Fabrics & Garment Care
How should I wash and care for linen garments?
We recommend gentle machine wash with cold water or hand washing with mild detergent. Hang to dry in the shade. For a crisp finish, iron while slightly damp.
Are all garments pre-shrunk?
Yes, all our fabrics undergo garment pre-washing to minimize any post-purchase shrinkage and to ensure maximum softness upon arrival.